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Wichita wants to expand water project, but abandons its website

As the City of Wichita recommends voters spend $250 million on the expansion of a water project, the project’s accompanying website was abandoned, and has now disappeared.

ASR website as it appeared in January 2012. Click for larger version.
ASR website as it appeared in January 2012. Click for larger version.
The Aquifer Storage and Recovery (ASR) project is a Wichita water utility system. So far its cost has been $247 million. As part of the proposed Wichita one cent per dollar sales tax, another $250 million is earmarked to be spent on its expansion.

To help Wichitans learn about the ASR system, the city built a website at wichitawaterproject.org. Nearby is how the front page of that website appeared in January 2012. As you can see, it’s an attractive design. It holds much information about how ASR works and why the city says we need it.

ASR website as it appears today. Click for larger version.
ASR website as it appears today. Click for larger version.
Here’s how the same website looks today. Around the middle of October the website went “dark.” Prior to this shutdown, it appears that the last time the website was significantly updated was December 2011.

What has happened since January 2012 and now? First, a major city investment was completed. That’s Phase II of the ASR project. The ASR website says Phase II is expected to cost $220 million. But the ASR website was not updated to track the progress of Phase II during its completion and commissioning stages.

The second thing that’s happened since the ASR website was abandoned is that the city has decided that expansion of the ASR system is the best way to provide for future Wichita water supply. In November voters will decide whether a one cent per dollar sales tax will be implemented, with 63 percent of the funds used to pay for ASR expansion.

So the ASR system is important. If the city proceeds with its plan, about one-half billion dollars will have been spent on the project, plus an unknown amount of financing charges from the city’s decision to pay for the current system with long-term debt. ($500 million is about $1,300 for each Wichita resident.)

Here’s an indication of the city’s priorities. The city’s communication staff has time to produce videos about something called “Ghoulish Gala.” (It’s a fundraising event for Botanica.) The city has the time and capability to produce and post news releases on items like a Beatles tribute concert coming to Century II.

But what about something really important, like the spending of half a billion dollars on a water project? That website has been abandoned.

City Government Relations Director Dale Goter explained to me that a staff person had been updating the ASR website, but that person is no longer available.

The handling of the ASR website represents a management failure. The ASR website was attractive. It had a lot of functionality. Sites like that are somewhat complex and may require people with experience and training for their creation and updating.

But citizens need basic information about their government. Websites that are simple and functional are easy to build, maintain, and update. There are systems like wordpress.com where websites can be hosted at no charge. It takes about five minutes to take a press release or budget document and post it on a WordPress site.

But that’s not what the city decided to do. It went with a fancy design instead of a simple and functional design that could be maintained and updated by city communications or public works staff. Now, that website has disappeared, right at the time the ASR system is in the center of the news.

I wonder: Was the ASR website really needed, if the city did not care that it was abandoned?

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